CRM software features for modern sales teams
From lead capture and customer records to pipeline, follow-ups, tasks, team access, and reports—see what Maz CRM includes.
Lead Management
Capture every inquiry and keep ownership clear.
- Website forms, WhatsApp, walk-ins, and CSV imports
- Owner assignment and lead status
- Source tracking for later reporting
- Queue views so new inquiries do not sit unowned
Customer Management
Converted leads become records that remember the conversation.
- Profiles with contact and company details
- Outstanding context and status
- Communication timeline on the record
- Handovers that do not start from scratch
Sales Pipeline
Run deals with stages instead of ad-hoc chats and spreadsheets.
- Visual stages from new to won
- Owner, expected value, and next step on each deal
- Open pipeline totals for coaching and forecast
Follow-ups & Reminders
Keep the next call visible for the whole team.
- Today and overdue queues
- Attempt logs against leads and deals
- Reminders that survive a handover
Tasks & Activities
Turn promises into tracked work on the right record.
- Assign tasks to agents
- Activity history tied to leads and deals
- Manager visibility into what is due
Reports
Lead sources, conversion, aging, pipeline value, and team performance—ready when leadership asks. Some advanced views may depend on your plan.
View CRM reportsRoles that match how you sell
Telecallers
Work from follow-up queues and log attempts against assigned leads.
Field reps
Update leads and next steps from a mobile browser.
Managers
See pipeline, aging, and who owns each deal.
Ownership
Assign leads and deals so work is never unowned.
Access
Give each role the screens they need as the team grows.