PRIVACY POLICY
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:
Name, email address, and contact information
Business information and company details
Payment and billing information
Communications and support interactions
Usage Information
We automatically collect certain information about your use of our services:
Device information and browser type
IP address and location data
Pages visited and time spent on our platform
Features used and actions taken
2. How We Use Information
We use the information we collect to provide, maintain, and improve our services:
- Process transactions and manage accounts
- Provide customer support
- Send important service updates
- Ensure platform security
- Analyze usage patterns and improve services
- Comply with legal obligations
3. Information Sharing
We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Payment processors for transaction handling
- Cloud hosting providers for data storage
- Customer support tools for assistance
- Analytics services for platform improvement
Legal Requirements
4. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption
- Secure data centers
- Access controls and authentication
- Regular security audits
- Employee training and compliance monitoring
- Regular backups and vulnerability testing
5. Your Privacy Rights
You have certain rights regarding your personal information:
- View and access your personal data
- Update and correct your information
- Export your data
- Delete your account
- Opt-out of marketing communications
- Manage notification settings
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Transaction Records: 7 years for tax and audit purposes
- Support Communications: 3 years for service improvement
- Analytics Data: 2 years in anonymized form
When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.
